5 reasons why Partner Training is important

Traditional Partner Training focuses on the ability to capture knowledge in centralized systems and make it available to all employees at a later date. However, this first step is very difficult for most companies and they eventually give up on the Partner Training initiative. That is why in the following article, we present you 5 reasons why it is important and how it benefits your organization.

Accelerates access to information and knowledge

Lew Platt, the former CEO of Hewlett-Packard, once said, "If HP knew what HP knows, we would be three times more productive." In other words, knowledge management makes it easier to find the information or the people who have the information you need.

In addition, it increases efficiency and productivity and allows you to work better, reducing the tendency to invent or try new things that are likely to fail.

Improve decision-making

Thanks to knowledge management platforms, employees can improve the quality and speed of decision-making by accessing the knowledge of the entire organization when they need it. 

When making decisions, business collaboration tools make it easy to access the opinions and experiences of different people, which can bring additional perspectives to the choices made.

Promotes innovation and cultural change

It allows and encourages the exchange of ideas, collaboration and access to the latest information. Knowledge management enables people to stimulate the innovation and cultural changes necessary to evolve the organization and meet changing business needs.

Improves the efficiency of operating units and business processes

With faster access to information and resources across the organization, knowledge workers can act quickly. A study conducted by McKinsey & Co. in November 2011, in which more than 4,200 executives were interviewed worldwide, showed that the use of social collaboration technologies has improved business processes and overall organizational performance.

Increase customer satisfaction

Knowledge sharing and cross-collaboration help increase the value offered to customers. The organization can provide faster responses or shorten the time it takes to improve a product or service. 

According to a Gartner study, improving access to contextual knowledge by a collaborator or customer reduces the time it takes for a vendor to respond by 20 to 80%, increasing customer satisfaction. Additionally, an organization can reduce the cost of customer service by 25% or more when it uses appropriate knowledge management activities.

Of course, in this context, technology plays a very important role: it should not be perceived simply as an enabling tool, but as an engine for new collaborative practices and knowledge sharing. Modern business communication and collaboration solutions are sometimes limited to include the latest in fashion features, often following trends in the consumer world.